Last updated: 23 October 2025
1. Introduction
Welcome to TLC Mentor.
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, visit our website, or interact with us through our associated platforms.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Who We Are
Business name: TLC Mentor
Website: [Insert your website URL]
Email: [Insert your contact email]
Address: [Insert business address]
Data Controller: [Your Name / TLC Mentor]
3. Information We Collect
We may collect and process the following types of personal information:
- Contact details: Name, email address, postal address, phone number
- Payment information: Billing details, payment method (processed securely through third parties such as Square)
- Analytics data: IP address, browser type, usage information, cookies (via Google Analytics and other tools)
- Emergency contact / next of kin information (where relevant to wellbeing or coaching safety)
- Medical or wellbeing information (only where you choose to share it as part of your coaching, mentoring, or wellbeing support)
We only collect the information necessary to provide you with our services and ensure your safety and support.
4. How We Collect Information
We collect information in the following ways:
- When you complete forms, questionnaires, or booking details via our Faces app, Mailchimp, or Square app
- When you contact us directly by email or message
- When you sign up for our newsletter or free resources
- When you use our website, where cookies and analytics tools automatically collect certain data
5. How We Use Your Information
We use your data to:
- Deliver our coaching and mentoring services
- Communicate with you regarding bookings, resources, and updates
- Manage payments and invoices
- Send you newsletters or offers (only if you have opted in)
- Ensure your health and safety during coaching sessions
- Improve our website, marketing, and user experience through analytics
We will never sell or share your personal data with third parties for marketing purposes.
6. Legal Basis for Processing
We process your data under the following lawful bases:
- Contract: To provide our coaching and mentoring services
- Consent: When you sign up for newsletters or share health-related information voluntarily
- Legal obligation: To comply with legal or accounting requirements
- Legitimate interest: To maintain and improve our business operations
7. Data Sharing
We may share limited personal information with trusted third parties that help us operate safely and effectively, including:
- Square (for secure payments)
- Mailchimp (for email newsletters)
- Google Analytics (for website insights)
- Faces app (for secure client record management)
Each third-party service complies with GDPR and maintains its own privacy policies, which you can review on their websites.
8. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil the purposes for which it was collected
- Meet our legal and accounting obligations
Health and safety records may be kept for up to 7 years, as required by law.
9. Your Rights
Under UK GDPR, you have the right to:
- Access a copy of your personal data
- Correct or update inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to certain types of processing
- Withdraw consent at any time (for example, unsubscribe from emails)
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled: https://ico.org.uk/
10. Data Security
We take appropriate technical and organisational measures to protect your personal data, including secure platforms, password protection, and encryption where appropriate.
However, please note that no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Cookies
We use cookies to enhance your experience and collect anonymised data via Google Analytics.
You can manage or disable cookies through your browser settings.
12. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The updated version will always be available on our website with a revised “Last updated” date.
13. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact:
TLC Mentor
Email: tlcmentor25@gmail.com
TLC Mentor 